FAQ

Order

The prices displayed on the Site are expressed depending on the currency of the customer’s country of order and access to the Site. These prices include the VAT applicable in France or that applicable in the country of delivery on the day of the order but are exclusive of delivery costs payable by the Customer.

An invoice in electronic format will be made available to the Customer on the site in the “My Account” section.

PayPal, Google Pay, Apple Pay, Visa, Visa Electron, and Mastercard, AMEX, Gift Cards.

Return and exchanges are available within the 14 days receiving the items, please see our terms and condition : here. Please note that all sale items are final and not subject to return or exchange.

Giftcards

  1. Click Here
  2. Select the amount of your choice
  3. Click on “Add to cart”
  4. Then Order

(When creating a gift card, the Customer must enter the e-mail address of the beneficiary (“The Beneficiary”) of the gift card. This e-mail address cannot be changed subsequently.)

One (1) year after the date of purchase.

Account

  1. Visit www.sannaconsciousconcept.com
  2. Click on the “account” icon at the top right of the screen
  3. Click Create Account underneath the sign in submission
  4. Add your first and last name, email, and password and click CREATE

One (1) year after the date of purchase.

  1. Click on “I forgot my password” in the “connection” section
  2. Enter your email, validate and you will receive a link to reset your password in your email box within minutes.
  1. Log into your account
  2. Once identified, click on “My account”
  3. In the 1st block, click on “modify” to the right of your password
  4. Enter your old password then the new password, confirm it again, and validate.

about us

As we try to emulate a sustainable model throughout our own supply chain, we have paired with waste-based to provide you with biodegradable shipping envelopes, embellished with our very own biodegradable sticker. Plant our growing paper that you will find your package for a happy garden. ☺

For any further questions, please email us at sanna@sannaconsciousconcept.com